The refund and return policies for Hiddenleaf food products in India typically adhere to common standards seen in the industry.
Return Conditions:
- Products can be returned if they are faulty, defective, or different from what was ordered.
- Returns must be made in the original condition, with the original packaging and invoice intact.
- Returns are usually accepted within a specific period, often 2-5 days from delivery.
Refund Process:
- Once the returned product is received and inspected, the company will notify you about the approval or rejection of your refund.
- Approved refunds will be processed and credited to the original payment method within a certain period, often 14 working days.
- For COD orders, refunds might be issued via a cheque or store credit.
Replacement Policy:
- Products that are defective or not as ordered will be replaced, subject to availability.
- If a product is out of stock, a refund or store credit might be provided.
Cancellation Policy:
- Orders can generally be canceled before they are shipped.
- Once shipped, orders cannot be canceled, but they can be returned following the standard return policy.
Shipping Costs:
- If the return is due to a defect or error on the company’s part, they may cover the return shipping costs.
- For other reasons, the customer might be responsible for the return shipping costs.
For specific details about Hiddenleaf foods, it is best to refer to their official website or contact their customer service directly.
info@hiddenleaffoods.com